Return Policy for Mysticc Whispers
1. General Return Guidelines
- Eligibility: Items must be returned within 7 days of the delivery date to be eligible for a return.
- Condition: Products must be in their original condition, unused, and with all original packaging and tags intact.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
2. Non-Returnable Items
- Customized or personalized items.
- Digital downloads, courses, or services once delivered.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
3. Return Process
- Initiate a Return: Contact our customer service team at +91-9225531338 to initiate a return. Provide your order number, reason for the return, and any supporting documentation.
- Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
- Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
4. Refunds
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Partial Refunds: Partial refunds may be granted (if applicable) for items returned more than 15 days after delivery or items that are not in their original condition.
5. Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at +91-9225531338
- Process: To exchange an item, follow the return process and specify that you would like an exchange. Once the returned item is received, the exchange item will be shipped.
6. Exceptions
- Sale Items: Only regular-priced items may be refunded; sale items are not eligible for refunds.
- Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
7. Contact Information
For more information or assistance with returns, please contact us at:
Email: bhavit@mysticcwhispers.com
Phone: +91-9225531338
Address: Apurv Apartment, Mahim Road ,Palghar – 401404
We strive to ensure customer satisfaction with every purchase. If you have any questions or concerns about our return policy, please do not hesitate to reach out to our customer service team.
Note: By purchasing from Mysticc Whispers, you agree to this return policy. Mysticc Whispers reserves the right to modify this return policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.